The End Result – How Patient Self-Service Is the Way Forward

By | February 18, 2010

When patient self service projects are being planned the most common questions to be asked are:

What will it cost and how will it benefit me?

The answer to this first question is variable, depending on what software and hardware package you opt for – how many machines, LCD displays, kiosks and/or wireless tablets etc. will be required. Some of the cost can be offset against the advertising revenue generated from selling advertisement space to the likes of pharmaceutical companies, through the media supplier. Also, some hardware suppliers may provide components, like the wireless tablets for free – if it can be displayed as a working model for promoting its digital signage properties and potential to other clients wanting to see it in action, in the work place.

The second part of the question can be answered in three parts:

• A better patient experience – saving the patient time, a less frustrating check-in process, eliminating redundant questions and the need to re-submit previously answered questions. Patients are empowered by being able to view their own data at the interactive interview. Sophisticated, logical questions are asked and answered clearly using the device, prompting the patient to include relevant information not previously disclosed.

• Providing a better quality of care – informed medical staff can provide informed medical care. This method of data capture has been shown to even save lives. A research project by Ohio State University, on teenagers returning after the summer break, used a touch screen self-service device to record data using real time and was able to identify those students who had suicidal tendencies. It used initial information in a triage format to ask appropriate questions in a way that was more likely to be answered honestly.

• Lowering the margin of error – issues regarding the handling of data from various sources, like paperwork increases the risk of serious errors and mistakes, from illegible handwriting to misunderstood terminology. As the patient keys in the data first hand, there is less likelihood of errors.

Whilst achieving 100% accuracy, is ambitious, it is worth aiming for. Fewer errors mean improved patient safety, a smoother experience for patients and staff, fewer wasted hours – leading to saving valuable dollars and a more efficient health care organization.

LCD Enclosure Global are the worlds leading manufacturer of LCD enclosures that are used in the digital outdoor signage industry, as well as supplying a turnkey solution to patient self service kiosks.

LCD Enclosure Global -anything else is a compromise.
“Manufactured in the UK-Supported in the USA & Australia”.