How the Patience Uses Digital Signage Technology

By | February 16, 2010

Now that the patient has completed his medical data onto one of the new interactive touch screen facilities, the paperless system streamlines an otherwise tedious task of collating and filing. Primary consideration must always be to the patient. Too many times this has been secondary or even later in planning, as financial or technological operations have been focused instead. Of course the patient is the most important part in this equation.

Interactive technology identifies the patient via way of swiping a credit card or drivers licence. Once into the program, the patient opts for their language – identified as a flag. The software can be adapted to suit any language or regional preference. It then follows a series of prompted questions, such as confirming their date of birth, address and Zip code. This satisfies the criteria of identification of the patient, as required by the HIPAA and substantially lowering the risk of misidentifying the individual, even by shortening a name, i.e. Susan Smith to Sue Smith.

The next section of data required follows a pattern of general health questions, followed by patient specific questions, gaining as much information, via a flow chart style of data. This is a very different approach from the ‘paper and pen’ system. It empowers the patient into believing they are in control of their medical care.

This system, using segmented touch screens, is programmed to ask appropriate questions, eliminating unnecessary repeated questions, speeding up the process and reducing errors. The patient has only to verify their immediate details on repeat appointments rather than filling out multi page forms and repeating their answers. It can also be updated annually, by confirming or amending data, like an address change. Studies have shown patients have chosen such health care facilities with patient facing devices over those without.

Patients end their self-serve medical data input, by ‘signing’ electronically directly onto the screen, thus authorising the records.

All electronic records can then be processed ‘in house’ or sent on-line to the data collection centre of medical or insurance offices. Payments can be made before treatment or afterwards, on-line too, via a payment terminal, just as in a retail store. Again this is a benefit for the patient as he is in control of another part of the process.

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